Oracle Off Campus Drive 2022 | Associate Support Engineer | 0-2 Yrs Exp | Bangalore

Oracle Recruitment Drive 2022

Oracle Off Campus Drive 2022:

Oracle Jobs opening for freshers looking to hire graduates or post graduates or recently completed their graduation/ post graduation for the role of Technical Support Analyst for the Bangalore . The interested and eligible candidates from degree and post graduation degree holders related qualification can apply for the Oracle Careers for freshers.

Oracle Recruitment 2021
Oracle Recruitment 2022

About Oracle:-

We’re a cloud technology company that provides organizations around the world with computing infrastructure and software to help them innovate, unlock efficiencies and become more effective. We also created the world’s first – and only – autonomous database to help organize and secure our customers’ data. Oracle Cloud Infrastructure offers higher performance, security, and cost savings. It is designed so businesses can move workloads easily from on-premises systems to the cloud, and between cloud and on-premises and other clouds. Oracle Cloud applications provide business leaders with modern applications that help them innovate, attain sustainable growth, and become more resilient.

Oracle Off Campus Recruitment 2022 Overview:-

Job Title: Technical Analyst 1-Support

Job Location: Bangalore

Experience: Freshers /0-2+ Yrs

Salary: Best in Industry

Eligibility:

  • BS degree or equivalent experience relevant to functional area.
  • 0-2 years of previous software engineering or related experience.

Job Description:

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As an Associate Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Your primary task will be to provide level one support to customers who contact the Oracle Solution Center and maintain high level of customer satisfaction while meeting guidelines (mostly through electronic means).

Work involves some problem solving with assistance and guidance in understanding and applying company policies and procedures. As this is an entry-level technical position at Oracle, a technical degree is preferred i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA. OR functional degree + technical higher degree or in lieu of degree may substitute 4 years professional experience & professional certification (i.e., CNE, MCSE, CPA, Oracle, etc.).

Responsibilities

    Monitoring Customer events board 24*7
·         Acknowledge new events and perform correct categorization of issue.
·         Create Incident based on the Severity / Impact of the issue
·         Notification of the Incident to the customer via Email or Phone

 Technical Skill set

·         Good understanding of UNIX architecture (Solaris, Linux…)
·         Basic understanding of Database concepts & architecture
·         Understanding of terminal services such as SSH, Telnet.
·         Understanding of ticketing systems such as Remedy
·         Proven Oral and Written communication skills

How to Apply:

The interested and eligible graduates apply on the following Oracle off campus hiring link.

Oracle Recruitment 2022 Apply Link: Click Here


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