CGI Off Campus Drive 2022 | Technical Analyst | Any Graduate | Bangalore

CGI Off Campus Drive 2022 : CGI freshers recruitment hiring any graduates for the positions as Service Desk Technical Analyst for the Bangalore location in India.

About CGI:

CGI Inc., also known as CGI Global is a Canadian multinational information technology consulting and systems integration company headquartered in Montreal, Quebec, Canada. The company went public in 1986 with a primary listing on the Toronto Stock Exchange.

CGi Off Campus Description:

Job Title: Service Desk Technical Analyst

Job Location: Bangalore

Salary: As Per Standard

Experience:: 0-1 Year

Education: Any UG/PG Graduate

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Batch: 2019/2020/2021/2022

Job Description:

Duties and responsibilities:

• Respond to requests for technical assistance by following prescribed procedures.
• Research reported incidents using available information sources and tools. Diagnose, triage and resolve hardware, software, applications or basic network-related issues.
• Log all contacts and document all the activities and results accurately and completely within the incident management tool.
• Assign unresolved tickets to the appropriate support team.
• Proactively monitor, follow up and expedite the resolution of assigned and pending tickets.
• Identify and escalate tickets requiring urgent attention and action.
• Stay current with system information, changes and updates.
• Adhere to work schedules, attendance and leave policies.

Required qualifications to be successful in this role (graduation is must)

• Any UG/PG degree.
• Excellent speaking and writing skills in English with a neutral accent, correct grammar and syntax.
• Knowledge of how to use computer and basic awareness of Microsoft tools like word, excel etc.
• Willingness to work in a 24*7 environment on rotational shifts.
• Ability to think clearly, analyze the problem and take necessary steps to fix the issue

Skills:

  • Communication (Oral/Written)
  • Customer Service & Support
  • Problem Solving/DecisionMaking

How To Apply: The eligible and interested candidates register on this -> CGI Off Campus Registration Link.

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