CGI Off Campus Drive 2022 : CGI freshers recruitment hiring any graduates for the positions as Service Desk Technical Analyst for the Bangalore location in India.
About CGI:
CGI Inc., also known as CGI Global is a Canadian multinational information technology consulting and systems integration company headquartered in Montreal, Quebec, Canada. The company went public in 1986 with a primary listing on the Toronto Stock Exchange.
CGi Off Campus Description:
Job Title: Service Desk Technical Analyst
Job Location: Bangalore
Salary: As Per Standard
Experience:: 0-1 Year
Education: Any UG/PG Graduate
Job Description:
Duties and responsibilities:
• Respond to requests for technical assistance by following prescribed procedures.
• Research reported incidents using available information sources and tools. Diagnose, triage and resolve hardware, software, applications or basic network-related issues.
• Log all contacts and document all the activities and results accurately and completely within the incident management tool.
• Assign unresolved tickets to the appropriate support team.
• Proactively monitor, follow up and expedite the resolution of assigned and pending tickets.
• Identify and escalate tickets requiring urgent attention and action.
• Stay current with system information, changes and updates.
• Adhere to work schedules, attendance and leave policies.
Required qualifications to be successful in this role (graduation is must)
• Any UG/PG degree.
• Excellent speaking and writing skills in English with a neutral accent, correct grammar and syntax.
• Knowledge of how to use computer and basic awareness of Microsoft tools like word, excel etc.
• Willingness to work in a 24*7 environment on rotational shifts.
• Ability to think clearly, analyze the problem and take necessary steps to fix the issue
Skills:
- Communication (Oral/Written)
- Customer Service & Support
- Problem Solving/DecisionMaking
How To Apply: The eligible and interested candidates register on this -> CGI Off Campus Registration Link.
